Terms and Conditions
& Access Statement
Terms & Conditions
1BOOKINGS
When a booking is submitted via our online reservation system you will receive an automatically generated booking summary by email to the email address provided in the booking form. This does not form a contract between us. A contract shall only arise when the booking is subsequently confirmed in writing via a letter of confirmation sent to you by email.
2 DEPOSIT
A holiday booking is confirmed when we receive a non-refundable deposit of 40% of the total holiday cost and a completed booking form. Before this time the booking is provisional and will be held for a maximum of 24hrs. Please make payment in pounds sterling by cheque or by bank transfer, credit card or Paypal using our automated payment system on this website.
3 FINAL PAYMENT
Please settle the full balance of the holiday no later than 30 days before the start of the holiday. Should the full balance not be paid on time, the booking may be cancelled and the deposit forfeited. Provisional bookings made fewer than 30 days before the start of the holiday will be held for 24 hours unless payment is made in full.
4 CANCELLATION
In the unfortunate event that you need to cancel your holiday:
• More than 30 days before the start date, the deposit will be forfeited
• Fewer than 30 days before the start date we will try to rebook the property and, if successful, we will refund monies paid less the deposit.
• When there is either a national or local lockdown that overlaps with your holiday we will offer a full refund.
We don’t cover you for being ill with Covid, or having to self-isolate however, we will endeavour to rebook the property and, if successful, we will refund monies paid less the deposit.
It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of cancelling all or part of your stay with us and any associated costs.
5 RIGHT TO REFUSE
We reserve the right to refuse any booking and, in exceptional circumstances, to cancel or alter arrangements made.
You are asked not to travel if you have any of the symptoms associated Covid-19 and if you become unwell during your stay and are unable to return home you will be liable for the rental at the full price listed for the period of your stay.
6 ARRIVAL AND DEPARTURE
Please arrive no earlier than 4 pm on the arrival day and vacate the accommodation no later than 10.00am on the departure date in order to allow for cleaning.
7 CARE OF YOUR COTTAGE, DAMAGE AND BREAKAGES
You are responsible for the cottage and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. Please leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of your stay.
Smoking is not allowed in any of the properties.
You are legally bound to reimburse us for replacement, repair or reasonable extra cleaning costs on demand.
8 GUEST OBLIGATIONS
• Smoking or vaping is not permitted inside the accommodation.
• As per fire safety legislation the use of candles is not permitted (see Regulatory Reform (Fire Safety) Order 2005 for further information).
• We may need to access to your accommodation for maintenance reasons and will endeavour to do this at a convenient time.
• Please be considerate to other guests or neighbours.
• The accommodation should only be used by the guests listed on the booking form.
• Please report any breakages, loss or damage in order for it to be addressed.
• Please do leave the accommodation in a clean and tidy condition, and put back any furniture that has been moved.
• Guests may be asked to leave their accommodation because of unreasonable behaviour or damage, a pets aggressive behaviour or excessive barking, and in such cases no refund shall be due.
• Please do not use the WIFI provision for any unlawful or illegal purpose.
9 LIABILITY
The owners of Benallack Barn shall not be held responsible for the loss of any valuables left on or around the premises and are not liable for any damage, expense, accident, injury or inconvenience whether to person or property which may be sustained in or around the property.
10 SAFETY
Guests must be responsible for their own and their babies’ safety inside the property and when outside.
11 EV CHARGING
Only guests booked into the property can use the EV Charger.
Domestic chargers are not suitable for use in the property and will create a fire hazard. The use of domestic chargers is strictly forbidden.
We have a single Zappi dedicated charge point (DCP) located in the main parking area.
To use the DCP there is a supplement of £20, payable at the time of booking.
Please move your vehicle once charging is complete.
You must not use any splitting cable, modify the DCP in any way or smoke in the vicinity of any DCP.
We do not guarantee the availability of a DCP and unavailability of the DCP shall not constitute a breach of our terms and conditions.
Use of the DCP is at the vehicle owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the DCP unless the damage was caused directly by our negligence.
You shall be responsible to us for any damage to the DCP or loss suffered by us caused by your use of the DCP.
12 CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)
If for any reason beyond our control we are forced to cancel your booking (or bring it to an end early) due to a force majeure event affecting us or our property we will refund you the full amount of your remaining accommodation costs based on the time of your remaining stay. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement accommodation) will be payable.
Force majeure events include; fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster.
13 COMPLAINTS
We take care to maintain our accommodation to a high standard. Please do notify the us immediately of any problem that may arise so that we can rectify it.
Terms and Conditions effective for bookings made from 21st January 2024. Previous Terms and Conditions can be obtained by emailing stay@benallack.net
Access Statement
From the car park area adjacent to the Dairy patio, go through a wooden gate and take one step down to the patio. The door is immediately on your right. After stepping over a raised threshold you enter the living/dining area which has a wood floor with rugs. The kitchen leads off this area, with slate floor and a rug. In the hallway there is a slate floor with a rug. Through the outside door in the hallway there is access to the gravelled courtyard down across a raised threshold and down three stone steps.
Go upstairs to the top floor. The stairs are carpeted with coir matting and have a wooden hand rail. They consist of four steps, two steps and three steps separated by two small landings. The top floor has a polished wood floor with rugs. The bathroom is on the same level as the upstairs landing but there is a step down to the bedroom, which has a wood floor and a large wool rug. The bedroom is in the eaves of the building so there are some low beams giving partially restricted access to one side of the bed and to the built-in wardrobe.
Through the door from the living area, there is a small enclosed and paved patio, all on one level, with raised flower beds and patio furniture.
The laundry is situated in a building 15 metres across the courtyard. It has a slate floor.
