©PTCREATIVE-Benallack-Barns-0640

Terms and Conditions

Terms & Conditions

1 BOOKINGS

When a booking is submitted via our online reservation system you will receive an automatically generated booking summary by email to the email address provided in the booking form.  This does not form a contract between us.  A contract shall only arise when the booking is subsequently confirmed in writing via a letter of confirmation sent to you by email.

2 DEPOSIT

A holiday booking is confirmed when we receive a non-refundable deposit of 40% of the total holiday cost and a completed booking form.  Before this time the booking is provisional and will be held for a maximum of 24hrs. Please make payment in pounds sterling by cheque or by bank transfer, credit card or Paypal using our automated payment system on this website.

3 FINAL PAYMENT 

Please settle the full balance of the holiday no later than 30 days before the start of the holiday.  Should the full balance not be paid on time, the booking may be cancelled and the deposit forfeited. Provisional bookings made fewer than 30 days before the start of the holiday will be held for 24 hours unless payment is made in full.

4 CANCELLATION

In the unfortunate event that you need to cancel your holiday:

      More than 30 days before the start date, the deposit will be forfeited

      Fewer than 30 days before the start date we will try to rebook the property and, if successful, we will refund monies paid less the deposit.  

      When there is either a national or local lockdown that overlaps with your holiday we will offer a full refund.

We don’t cover you for being ill with Covid, or having to self-isolate however, we will endeavour to rebook the property and, if successful, we will refund monies paid less the deposit. 

It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of cancelling all or part of your stay with us and any associated costs.

5 RIGHT TO REFUSE

We reserve the right to refuse any booking and, in exceptional circumstances, to cancel or alter arrangements made.  

You are asked not to travel if you have any of the symptoms associated Covid-19 and if you become unwell during your stay and are unable to return home you will be liable for the rental at the full price listed for the period of your stay.

6 ARRIVAL AND DEPARTURE

Please arrive no earlier than 4 pm on the arrival day and vacate the accommodation no later than 10.00am on the departure date in order to allow for cleaning.

7 CARE OF YOUR COTTAGE, DAMAGE AND BREAKAGES

You are responsible for the cottage and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. Please leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of your stay.

Smoking is not allowed in any of the properties. 

You are legally bound to reimburse us for replacement, repair or reasonable extra cleaning costs on demand.    

8 GUEST OBLIGATIONS

• Smoking or vaping is not permitted inside the accommodation.

• We may need to access to your accommodation for maintenance reasons and will endeavour to do this at a convenient time.

• Please be considerate to other guests or neighbours.

• The accommodation should only be used by the guests listed on the booking form.

• Please report any breakages, loss or damage in order for it to be addressed.

• Please do leave the accommodation in a clean and tidy condition, and put back any furniture that has been moved.

• Guests may be asked to leave their accommodation because of unreasonable behaviour or damage, a pets aggressive behaviour or excessive barking, and in such cases no refund shall be due.

• Please do not use the WIFI provision for any unlawful or illegal purpose.

• You are respectfully asked to advise us immediately should anyone become unwell with a new continuous cough, a high temperature during their stay or a loss of taste or smell.

9 LIABILITY

The owners of Benallack Barn shall not be held responsible for the loss of any valuables left on or around the premises and are not liable for any damage, expense, accident, injury or inconvenience whether to person or property which may be sustained in or around the property.

10 SAFETY

Guests must be responsible for their own and their babies’ safety inside the property and when outside.

11 CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL   (“FORCE MAJEURE”)

If for any reason beyond our control we are forced to cancel your booking (or bring it to an end early) due to a force majeure event affecting us or our property we will refund you the full amount of your remaining accommodation costs based on the time of your remaining stay. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement accommodation) will be payable.

Force majeure events include; fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster.

12 COMPLAINTS

We take care to maintain our accommodation to a high standard.  Please do notify the us immediately of any problem that may arise so that we can rectify it.

Terms and Conditions effective for bookings made from 8th December 2021.  Previous Terms and Conditions can be obtained by emailing stay@benallack.net

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